The Royal Society for the Prevention of Cruelty to Animal, Western Australia and Insight Holdings Consolidated Pty Ltd (Insight) are committed to respecting and safeguarding your privacy. We are referred to here as “us”, “we” or “our”.
This policy concerns the charitable fundraising activities conducted by us together for RSPCA WA. Our contact information is provided at the bottom of this policy. For more information on RSPCA WA or Insight, please see the contact details and the links to their policies at the bottom of this document.
The Royal Society for the Prevention of Cruelty to Animal, Western Australia (RSPCA WA) is a charitable organisation which works toward the protection of all animals in Western Australia. RSPCA WA promotes awareness of its work, publicises its activities, informs the community about its work, responds to your comments or questions, administers its work and conducts fundraising to support its activities by seeking sponsorship, operating fundraising activities including telemarketing and raffles and researching supporter attitudes.
Reasons for Collecting Information
This policy applies to our activities in fundraising, telemarketing, events we organise and supporter management, and outlines how RSPCA WA collects, uses and discloses personal information about our supporters and our contact records. This policy applies to RSPCA WA and Insight as the Australian Privacy Principle entities and to the contractors which we use for our telemarketing fundraising including.
How We Collect Information
We collect contact or personal information directly from you. This information may be collected from a number of sources including appeal letters and coupons, telephone enquiries and sales, donations, payments, event entry forms, merchandise sales, advertisement response forms, purchase of goods and services, mail services or otherwise, requests for information about our services, and via our websites for those purposes. We may record our phone conversations for which a notification is provided. In each of these sources we believe it will be reasonably apparent that our purpose is to seek your support for RSPCA WA’s raffles and its charitable purpose. You will be notified of our continued interest in contacting you and of your right to decline to receive further contact from us. Please see the contact information below to act on that wish. The information we collect is limited to personal information which may include name, age, gender, contact details, date of birth (optional), pet and animal interests and payment information.
A related purpose for which we collect personal information may include marketing. We may send marketing material to you if you have consented to receiving this material, the material is related to a purpose for which you provided information (implied consent) or provided it gives you a chance to stop or opt-out of receiving this material. RSPCA WA may contact you directly where it has acquired your contact details via information in the public domain such as phone book data or from data suppliers.
How We Use Information
We use mailing lists and collected information to update and maintain information and to contact new and existing supporters. To provide our services, we use dependable mailing list companies, telemarketers, banking services and other suppliers who are also bound by the Privacy Act.
Information you have provided to us as a contact, a supporter or raffle participant with RSPCA WA will be used to seek your continuing support for charity fundraising. If you no longer wish to support or to receive approaches or information from us, please contact us.
We do not collect information about health, politics, religion, ethnicity or other information known as sensitive information except incidentally in our conversations with you. We maintain the information for accuracy and completeness. We do this during our contact with you and from external sources.
We take all reasonable measures to keep any information held about you secure and to keep this information accurate and up to date. Information collected is kept in secure locations including in soft form in secured servers and where required is encrypted during transmission or in storage. Contracted suppliers are required to provide data security including firewalls, router settings and virus and interception protection.
Retention of Information
We do not retain information about you which is no longer required or is in use for fundraising. We dispose of records, files, letters and payment records in a secure manner and require suppliers to delete records from systems as soon as possible after completion of each task.
We must request and will retain information regarding all financial or potential supporters and those transactions for charity regulation, taxation, the conduct of raffles according to state legislation and related purposes.
Some of our service providers are located in the United Kingdom, United States (for example: Google Analytics) and the Philippines. Personal information of existing supporters of RSPCA WA is not disclosed overseas. We ensure that the service providers which process personal information in any way, only do so according to an agreement which includes standards at least equivalent to or greater than the standards which would apply if that service provider was located in Australia. Such a transfer and disclosure may occur only for new contact acquisition.
Feedback, Queries or Complaints
You are entitled to know what information about you we hold and to correct that information. We will give you access to the information we hold about you. We may ask you to pay for document retrieval if that is necessary.
At any time, you may choose not to receive any further communication from us, or to alter the frequency and type of communication you receive. Please contact Raffle Customer Services on 1300 785 206 to arrange this or if you would like further information.
To Contact Us
RSPCA WA Raffle Customer Services
1300 785 206 firstname.lastname@example.org
To Contact RSPCA WA or Insight Generally
RSPCA WA (ACN 626 609 587)
108 Malaga Dr, Malaga, WA 6090
(08) 9209 9323 www.rspcawa.org.au
Insight Holdings Consolidated Pty Ltd (ACN 111 803 475)
72-80 Cooper St, Surry Hills, NSW 2010
1300 365 896 www.insightfundraising.com.au